Our goal of this challenge is to empower more than 1,000 County Employees to work as productively from their remote workplaces as they are when working from County offices.

The County seeks one or more collaborator partners to help measure and understand met and unmet needs of our employees who are currently working remote; use this understanding to inform software tools, education, training, equipment or other needs for remote work; and help to deliver our learnings, tools and other resources to employees, so they feel empowered to work safely and productively while working remote. 

Currently, 1,500 County employees are working remotely.  While these employees have been outfitted with a VPN, many are working from home using their own devices (laptops, phones, tablets).  The County has no official “BYOD” – bring your own device – strategy and does not have good visibility into the environments people are using to access the tools they use for remote work.  The County understands the security implications of some of the choices its employees may be making when logging into work tools, however, requires the ability to limit and monitor choices which may not be in the best interest of the County. 

We are looking for collaborator partner(s) to deliver these services:

1. A gap analysis to understand what tools County employees have and what solutions they lack that they need to be fully productive while working remotely;
2. A recommendation of tools to add to a “remote work toolkit” to fill these gaps;
3. A playbook(s) for County employees that describes in detail:
   1. How existing and new software tools should be used to maximize productivity and collaboration
   2. Information on ergonomics and how County employees should set up their remote offices
   3. Information on how County employees should set up their remote offices for safe and secure online work
   4. Format could be written, video, multimedia, or combination

Types of partners who could perform these services include:

• A consultant or professional services firm with experience in employee empowerment, HR, productivity and/or ergonomics, remote collaboration, cloud-based applications, digital transformation, and/or the future of work;
• A technology vendor or ISVs with a professional services practice;
• Vendors with a knowledge and awareness of working with governments with unionized employees may be especially well qualified to meet this challenge

To qualify for this challenge, applicants must have:

• Experience performing gap analyses
• The ability to author a playbook that helps employees understand how to set up their remote environment(s) for maximum productivity, security, and collaboration
• The ability to work effectively with multiple stakeholders in the County and any other vendors assigned to the project
• Experience working with State/Local governments
• The ability to understand union work rules
• Experience recommending or selecting equipment, applications, and services for remote work where both cost and ease-of-use are significant selection factors

Selected applicants must deliver on these outcomes:

• Conduct gap analysis to identify areas for improvement and recommendations or other appropriate justification to inform how to prioritize improvements. Gap analysis should include:
  • How the IT department and the County currently support employees working remotely through tools, services, and other methods
  • Adoption and awareness of current tools and practices
  • Employee pain points and needs
  • Security
  • Efficiency
• Recommendations informed by data from the gap analysis:
  • How IT support can be improved to maximize productivity and collaboration now that the majority of our workers are working remotely
  • What equipment, applications, documentation, or training to provide to our remote employees and in what order the solutions should be delivered in
  • How/if we can remote into people’s devices to be able to better assist them with support requests
  • Security (keep in mind that the County uses OKTA as its single-sign on solution and also uses two-factor authentication):
    • What equipment and applications represent a security risk and why? 
    • What is the best way to address that security risk? 
    • A rollout plan for delivering remote work solutions to employees including schedule, activities, costs, and required resources
• Determine metrics to measure that remote work is going more smoothly after the County implements your recommendations as opposed to before
• Factor into your thinking how the County can measure adoption of specific applications and best practices as outlined in the playbook you will be developing

If you have any questions about this challenge, please submit by email to Martin Bennett at martin.bennett [@] clarkcountynv.gov.